Can I create an account and track my order history and order status?
We are currently working on making this feature available on our website and hope to have it ready no later than the end of June 2011. In the meantime, please know that our friendly, experienced customer care specialists will be more than happy to assist you in any way they can with questions and concerns you may have about your order(s).
Once I place the order, how long will it take to ship my order?
For in stock items, 100% of orders received by 3 PM local time coast to coast will be shipped out the same day. For items not in stock, order processing can take an additional 1-2 business days. To ensure that you receive your products as quickly as possible, your order may be split into multiple shipments at no additional cost to you.
How will I know when my order is shipped?
You will receive an email once your order is shipped. If you did not provide an email address at the time the order was placed, you may call us at (800)-845-3841 anytime during regular business hours (9:30 to 5:30 pm local time coast to coast) or send us an email to get an update on your order status.
How do I track the status of my order?
You can track the status of your order by clicking on the link in the shipping confirmation email you receive. If you did not receive a shipping confirmation email, please call us at (800)-845-3841 or send us an email to help@herbalprovider.com for order status information.
Once shipped, how long will it take for my order to be delivered?
Delivery times vary depending on the shipping service you choose at the time order is placed. Please review the "Shipping & Delivery" times information on the Customer Service page to learn more.
How can I make changes to my order?
Because most orders are processed and prepared for shipment soon after they are placed, you are encouraged to call us at (800)-845-3841 to make changes to your order before they are shipped. We regret that we will not be able to make any changes to the order once it is shipped. If you would like to add products to your order, please call us and we will ship you the additional products at no extra cost to you.
How do I cancel my order?
If you wish to cancel your order, please call to let us know as soon as possible and we will let you know if it is possible to cancel the order. Orders once shipped cannot be cancelled and can only be returned for a refund less shipping charges.
How will I know when a backordered item is back in stock?
We will notify you by email if an item you ordered is on backorder and when we expect to have it back in stock. If you are in a hurry and don’t want to wait, we are happy to ship out comparable products by another brand at no extra cost to you. We want you to be completely satisfied with your experience with our products and service and will do whatever we can to ensure that.
How can I find out if your products are safe to take with medications I am currently taking?
We strongly encourage all of our customers to consult with either their doctor, a qualified health professional, or an alternative medicine practitioner before taking any supplements along with prescription medications. The information provided on this website is for informational purposes only and is not intended to replace professional medical opinion. Dietary supplements (including herbs) cannot and should not be used to diagnose, treat, or cure any disease. If you have or suspect a medical condition, please talk to your health care provider right away.
How do I exchange a product I ordered?
If you received a product in error, please let us know and we will ship out the right product to you and send you a prepaid envelope to return the incorrect product back to us. If you changed your mind and wish to exchange the product you ordered for a different product, please call us at (800)-845-3841 to discuss options that might best suit your particular situation.
How do I return a product I ordered?
All products received by us in their original packaging, in resalable condition, and accompanied by the invoice within 60 days from the date of delivery are eligible for a full refund less actual shipping charges incurred by us.
Where can I find more information about a product I am interested in?
We pride ourselves on providing you nutritional information on all of our products right here on our website. If you have any further questions or would like additional information not published on this website, please call us at (800)-845-3841 or email us at help@herbalprovider.com and we will do our best to provide you with the requested information.
How can I get a catalog of your products?
Printing and distributing catalogs not only increase our overheads and, consequently, your costs, they also destroy one of our most valuable natural resources, trees. So, in the twin interests of doing our part to preserve our natural resources for future generations and to keep product prices affordable, we have a PDF version of our catalog available for review and download on our website.
Can I set up a wholesale account?
To set-up a wholesale account, we need the Resale Certificate and/or the Business License. To get wholesale pricing, the minimum order total is $75 - orders less than $75 will not be eligible for wholesale discount pricing even if you have a wholesale account set up with us. Standard shipping is FREE on all orders over $75, but if you would like to get your order shipped express, please be advised that you will be responsible for actual shipping charged incurred by us.
Additional Discounts
In addition to wholesale pricing, wholesale orders are also eligible for additional discounts based on the total order amount. Please contact customer service at 1-800-845-3841 if you would like more information in this regard.
Is your website safe/secure?
We guarantee that every online transaction at Herbal-provider.com is 100% safe. Our safety and security record over the last 9 years we have been in business is impeccable. That said, if you see any unauthorized charges on your card as a result of shopping with us, you pay nothing! All online transactions at Herbal-provider.com are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers(SSL). The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. This ensures that your confidential information is protected and invulnerable to any kind of misuse.
How can I be sure that my information will not be sold to outside companies?
We recently celebrated our 8th year in business and we owe our success to our commitment to doing everything we can to earn not just our customers’ business, but, more importantly, their trust. Unlike most companies that sell routinely sell their customers’ personal information to third parties for monetary compensation, we have never sold or shared our customers’ information with third-parties and we promise you that we never will. At the risk of sounding clichéd, we believe we are only as good as our word and our word is good.
What is your Privacy Policy?
We respect the privacy of each and every customer and visitor of our site. Your personal information is protected and completely secure with us. We never disclose personal information about individual medical conditions or interests. Any information you give to us is used only to process your order, reply to your questions and improve our site. We do not sell or share our list of customers with anyone. Herbal-provider.com uses general information gathered on our site for suggesting the right products and services that may be of interest to you. We may occasionally send out e-mails to people who have placed an order online, offering them money-saving deals. Customers may "opt-out" of receiving any of these mailings at any time by writing to us using the Contact Us from on our website or by sending us an email to support@herbal-provider.com. For more information, visit our Privacy Policy page.
What is your return/refund policy?
All products are eligible for our unconditional 60-day return and refunds policy. To receive the refund, products must be received by us in original packaging and in resalable condition within 60 days from the date the order is delivered to the customer. Products received AFTER the 60-day deadline and/or not in resalable condition are NOT eligible for a refund will incur an additional shipping fee for reshipment back to sender.
What is your policy on lost/stolen orders?
Domestic Shipments:
Although extremely rare, it is possible for packages to get delayed, damaged, or lost during transit. It is precisely for this reason that we use address verification and delivery confirmation on all of our packages. Except when order tracking shows non-delivery, we do NOT assume any responsibility for lost or stolen orders.
International Shipments:
While we understand that it can be extremely frustrating to wait indefinitely for an order or not know what happened to an order, please be advised that we do not assume any responsibility for orders delayed, damaged, or lost in transit to international destinations nor can we issue any refunds. If an international package gets returned back to us for any reason, we will process a refund less actual shipping charges incurred by us. We encourage our international customers to familiarize themselves with local customs regulations before placing their order for nutritional supplements to minimize the risk of shipments being delayed or returned due to local customs restrictions.
What is your money-back policy?
While we cannot guarantee that the product(s) you buy will work the way you expect them to or that you will derive specific health benefits from them, we can and do guarantee that the products we sell are of the highest quality. We encourage you to review product information carefully and exercise caution and good judgment when making your purchasing decisions to minimize risk of disappointment when the product fails to meet your expectations.
If you are dissatisfied with your purchase, for any reason, simply return the product(s) to us within 60 days from the date your order was delivered to you. We regret that we cannot refund the actual shipping charges incurred by us to ship your order to you. While we make every effort to process returns and issue refunds promptly, it can take up to 72 hours from the time we receive your return to process and issue a refund. We thank you in advance for your patience and understanding in this regard. For all other brands
If you are dissatisfied with your purchase, for any reason, simply return the product(s) to us within 60 days from the date your order was delivered to you. Products must be in their original packaging, in resalable condition, accompanied by the original invoice, and received by us before the 60-day deadline to be eligible for a refund. We regret that we cannot refund the actual shipping charges incurred by us to ship your order to you. It can take up to 72 hours from the time we receive your return to process and issue a refund. We thank you in advance for your patience and understanding in this regard.
What is your shipping policy for domestic orders?
All orders received by 3 pm local time coast to coast will be processed the same day they are received and all in-stock items will be shipped out the same day. Your order may be split into multiple shipments if one or more items in your order is on backorder – you will not be charged additional shipping charges if your order is split into multiple shipments. Backordered items are generally processed and shipped the day they are received back in stock (usually within 2-3 business days).
What is your shipping policy for international orders?
International orders are processed and shipped within 2-3 business days. We reserve the right to cancel any international order that we have reason to suspect is fraudulent, is too expensive to ship, and/or has an increased risk of being returned back by Customs because it is a restricted product. If we decide to cancel your order, we will send you an email to notify you of our decision.
