|Call Us: 1-800-845-3841
International customers should call +1-801-225-6160 as our toll-free number is not accessible from outside the USA.
|Fax Us: 1-801-494-2060
Please allow up to 24 hours for a response and include your contact information so we may respond back to you.
|Email Us: firstname.lastname@example.org
We make every effort to respond to all email queries we receive in a timely manner (within 1 business day). However, depending on the volume of email inquiries and the nature of the inquiry, responses can sometimes take up to 2 business days.
Within United States, get FREE standard shipping for orders over $29. Orders for in-stock items received by 2 PM coast to coast (Monday thru Friday) are generally shipped the same day. Orders received during the weekend or on holidays are shipped the next business day.
|Standard Domestic (Orders over $29)||Usually 4 to 6 business days||FREE|
|Standard Domestic (Orders under $29)||Usually 4 to 6 business days||$4.95|
|Priority Domestic||Usually 2 to 4 business days||$6.95|
|Standard International (up to 2 lbs)*||15 to 20 business days*||$12.95|
|Priority International (up to 2 lbs)*||12 to 14 business days*||$24.95|
*Please Note: For International Orders that exceed 2 lbs, additional shipping charges may apply. If you would like a quote on your shipping charge before placing your order, please write to us at email@example.com with the products (and quantities) you wish to order and we will be more than happy to provide you with an estimated shipping charge for your order. Delivery times given above are an estimate and exclude the processing time of 2-3 business days for in-stock items and any customs delays.Domestic Orders
If you would like to order by phone, please call us toll-free at 1-800-845-3841 and our friendly Customer Relations Associates will be glad to assist you. Alternately, you can place an order online using our fast and completely secure online checkout process, fax your order to 1-801-225-6160, or mail your order along with your payment to our address.
For in stock items, all orders received by 2 PM local time coast to coast are generally shipped out the same day the order is received. Orders received after these times are shipped out the next business day. For items not in stock, order processing times can and do vary. If a product you ordered is not in stock, we will notify you of its status via email or phone. To ensure that you receive your products as quickly as possible, your order may be split into multiple shipments at no additional cost to you
We ship via US Postal Service and UPS. We choose the best carrier based on the shipping address given. If you have a preference for a carrier, please let us know and we will make every effort to ship via your preferred carrier (additional charges may apply). When shipped via the postal service, your package is usually delivered to your mailbox and you do not have to be home to sign for it. Yes, we ship to all PO Box addresses and military APO/FPO addresses.International Orders
All International orders are generally shipped using the United States Postal Service, but we may use other carriers (e.g. DHL) for some orders at our discretion. If you would like to us to ship your order using a particular carrier (e.g. UPS, FedEx), please notify us before you place your order so we may advise you of additional shipping charges, if any. Delivery times given above are excluding the processing time of 2-3 business days for in-stock items. Please check with your local customs office about possible restrictions on the products you are interested in before placing an order because we do NOT accept any responsibility for international orders that are delayed, damaged, or lost during transit, or returned to us by your local Customs office as undeliverable.
Low Price Guarantee:
We make every effort to ensure that our product prices are the lowest and that our valued customers do not overpay for the products they need to support optimal health. If you find the same product for a lower price (including the shipping charges) at another online or retail store, just send us the link where the lower priced product is listed and we will match it – it’s that simple! We are committed to doing whatever it takes to earn your business because we are absolutely confident that after you try our products selection, prices, and extraordinary service, you will become our lifelong customer. Your complete and total satisfaction is our only priority, so you can be assured that we will not be undersold.
Quality Satisfaction / Money-Back Guarantee:
Dietary supplements, by definition, work best when taken in conjunction with a sensible diet, moderate exercise regimen, and an overall healthy lifestyle. Because individual experiences and benefits can and do vary with any product, we do not and cannot make any guarantees about product benefits. However, we can and do guarantee that the products we sell are of the highest quality. We encourage you to review product information carefully and exercise caution and good judgment when making your purchasing decisions to minimize risk of disappointment when the product fails to meet your expectations.
For NutriGold brand products
If you are dissatisfied with your purchase, for any reason, simply return the product(s) to us within 60 days from the date your order was delivered to you. You may return up to 1 open bottle of any SKU (and any number of unopened bottles in new, resalable condition) for a 100% refund of the product price. We regret that we cannot refund shipping charges incurred by us to ship your order to you; this applies even if you received FREE shipping.
For products by all other brands
If you are dissatisfied with your purchase, for any reason, simply return the product(s) to us within 60 days from the date your order was delivered to you. Products must be in their original packaging, in resalable condition, and received by us before the end of the 60-days deadline to be eligible for a refund of 100% of the product purchase price. We regret that open / used products and shipping charges incurred by us to ship your order to you are not eligible for a refund.
Safe Shopping / Security Guarantee:
We guarantee that every online transaction at Herbal-provider.com is 100% safe. Our safety and security record over the last 11 years we have been in business is impeccable. That said, if you see any unauthorized charges on your card as a result of shopping with us, you pay nothing!
All online transactions at Herbal-provider.com are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers(SSL). The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. This ensures that your confidential information is protected and invulnerable to any kind of misuse.